{"common":{"all_time":"Tous les temps","assigned_agent":"Agent assigné","avatar":"Avatar","avg_response":"Réponse moyenne","awaiting_response":"En attente de réponse","closed":"Fermé","created":"Créé","customer":"Client","email":"Messagerie électronique","first_name":"Prénom","high":"Haut","id":"ID","importance":"Importance","last_name":"Nom","lightning_fast":"Rapide comme l’éclair","live":"En direct","live_chat":"Chat en direct","loading_tickets":"Chargement des tickets","low":"Bas","manage_customer_support_tickets_and_inquiries":"Gérer les tickets et demandes du support client","medium":"Douleur moyenne","open":"Ouvrir","open_tickets":"Tickets ouverts","pending":"En instance","replied":"Répondu","resolved":"Résolu","status":"Statut","subject":"Sujet","success_rate":"taux de réussite","support_tickets":"Tickets de support","ticket":"Ticket","total_tickets":"Total des billets","type":"Type","users_avatar":"Avatar de l'utilisateur","users_first_name":"Prénom de l'utilisateur","users_last_name":"Nom de l'utilisateur"},"dashboard_admin":{"admin_support_center":"Centre d’assistance pour les administrateurs","agent_avatar":"Avatar de l'agent","agents_avatar":"Avatar de l'agent","agents_first_name":"Prénom de l'agent","agents_last_name":"Nom de famille de l'agent","closed_tickets":"Tickets fermés","conversation_messages":"Messages de conversation","date_when_the_ticket_was_created":"Date de création du ticket","live_tickets":"Tickets en cours","manage_customer_support_expert_assistance":"Gérer les tickets d’assistance client et fournir une assistance experte","messages":"Messages","needs_attention":"A besoin d’attention","no_messages":"Aucun message","out_of_5_rating":"/5 Évaluation","pending_tickets":"Tickets en attente","short_description_of_the_ticket":"Brève description du ticket","system_online":"Système en ligne","the_agent_assigned_to_this_ticket":"L'agent assigné à ce ticket","the_customer_who_created_the_ticket":"Le client qui a créé le ticket","ticket_importance_distribution":"Distribution de l'importance des tickets","ticket_importance_level":"Niveau d'importance du ticket","ticket_status":"Statut du ticket","ticket_status_distribution":"Distribution des statuts des tickets","ticket_type_distribution":"Distribution des types de tickets","ticket_type_live_chat_or_ticket":"Type de ticket : chat en direct ou ticket","tickets_over_time":"Tickets au fil du temps","unassigned":"Non attribué","unique_identifier_for_the_support_ticket":"Identifiant unique pour le ticket de support"}}